Terms of Service

Last Updated: August 8, 2025

GENERAL TERMS AND CONDITIONS

1. APPLICABILITY OF GENERAL TERMS AND CONDITIONS

These Terms and Conditions, in a manner that will cover the law of the Republic of Turkey No. 6698, GDPR (General Data Protection Regulation), Delaware Online Privacy and Protection Act (DOPPA), FTC Act, Children’s Online Privacy Protection Act (COPPA), Communications Act (FCC), and Electronic Communications Privacy Act (ECPA); constitute a legally binding agreement between you and RIVIO Inc. and its affiliates (hereinafter collectively referred to as “RIVIO”) and regulate your use of our products, services, mobile application (“Application”), and our website (“Site,” and collectively with the foregoing, the “Services”). The following Terms and Conditions are provided on the website www.rivio.net. RIVIO may accept different terms only in the case of an explicit written agreement.

DEFINITIONS

• a) End Users (Customer): Individuals who use the Services through Rivio accounts for their personal use and interact directly with the Services.
• b) Corporate Users (Customer): Institutions to which Rivio provides services related to their own business and activities, which directly or indirectly provide us with the personal information of the End Customer (“Corporate Users”).
• c) End Customers (Customer): For example, individuals who receive services ordered by other Rivio account holders when you do business with a Commercial User or transact in another way.
• d) Job Applicants: Individuals who apply for a job at Rivio.

As used in this document, the term “Customer” refers to any individual or entity interacting with Rivio services, including but not limited to End Users, Corporate Users, and End Customers, depending on the context of use.

These Service Terms are effective as of the date the Customer first clicks the “I agree” button (or a similar button or checkbox) or uses or accesses the Services, whichever is earlier. If the Customer accepts or approves these Service Terms on behalf of an employer or another legal entity, the Customer represents and warrants that (i) they have full legal authority to bind their employer or the said legal entity to these Service Terms; (ii) they have read and understood these Service Terms; and (iii) they agree to these Service Terms on behalf of the party they represent. In such a case, “Customer” will refer to their employer or the other legal entity.

All personal data that the Customer sends to Rivio or that Rivio collects about the Customer is subject to the Privacy Policy (“Privacy Policy”) located at www.rivio.net. By using the Services, the Customer agrees that they have reviewed the Privacy Policy. The Privacy Policy is incorporated into these Service Terms by reference.

2. DESCRIPTION OF SERVICES

2.1. USE OF SERVICE

Rivio offers data, voice, text, and video packages in many countries for people who travel, thereby eliminating the need for physical SIM cards. Rivio aims to offer a variety of data, voice, and text packages that can be used immediately on any eSIM-compatible device and provide uninterrupted connectivity. Rivio is a global eSIM store that makes international connectivity more accessible through eSIM technology.

The Customer must create an account with Rivio to use the Services. The Customer is the sole authorized user of their Account. The Rivio system, as part of this service, requires the Customer to provide certain information including but not limited to their name, full address, phone number, and e-mail address. By using the Services, the Customer agrees to provide true, accurate, current, and complete information as requested during the registration process and to maintain and promptly update the Account information to keep it true, accurate, current, and complete. The Customer is responsible for maintaining the confidentiality of the login information, password, and Account number provided by the Customer or given to the Customer by Rivio to access the Services. The Customer is solely and fully responsible for all activities that occur under their password or Account, even if not authorized by the Customer. Rivio has no control over the use of any user’s Account and expressly disclaims any liability arising therefrom. Should the Customer suspect that any unauthorized party is using their password or Account or suspect any other breach of security, the Customer agrees to notify Rivio immediately.

The person who registers for the services, who is the party to the contract for the purposes of these Service Terms (“Account Holder”), will be the only person with the authority to use the relevant Accounts provided by Rivio in connection with the Services. However, if the Customer registers for the Services on behalf of their employer, the Account Holder will be the Customer’s employer. As the Account Holder, the Customer is solely responsible for complying with these Service Terms, and only the Customer can benefit from all advantages arising from these Terms. The Customer must immediately notify Rivio of any unauthorized use of their password or credentials or any other breach or threat of breach of Rivio’s or the Customer’s Account security. The Customer’s Account cannot be transferred to another person or account.

2.2. REGISTRATION TO THE RIVIO SYSTEM

As defined in Section 1, all customers, including End Users, Corporate Users, End Customers, and Job Applicants, are required to provide the following information during the registration process:

• For End Users: Personal information such as Name, Surname, and E-mail address is required for direct interaction and transactions on the Rivio website www.rivio.net or through the Rivio application.
• For Corporate Users: Additional information is required to meet the unique needs of businesses. This includes Company Name, Company Address, e-mail addresses of Company Users, Company Website, Region, Sector, Phone Number, relevant contacts, and other related details.
• For End Customers: When Services are ordered by another Rivio account holder, such as a Corporate User, the necessary information is collected by the party initiating the transaction to facilitate this process. Corporate Users are responsible for ensuring that the personal information of End Customers is collected in accordance with applicable data protection regulations.

In cases where Rivio services are provided through intermediaries (e.g., airline companies or insurance agents), the intermediary may provide the necessary registration information on behalf of the Customer.

To comply with evolving service requirements and enhance the user experience, Rivio reserves the right to collect additional information from all customer categories as deemed necessary. The collection of this additional information will be carried out in a manner that respects privacy and complies with data protection laws, without requiring further amendments to these Terms and Conditions.

2.3 RIVIO’S RESPONSIBILITIES

2.3.1 The fact that RIVIO provides customer service to the CUSTOMER over the Internet does not constitute a commitment by RIVIO to provide hardware and software to the CUSTOMER.

2.3.2 The CUSTOMER accepts and declares that RIVIO is not responsible for defects in goods and services received from third parties by utilizing the CUSTOMER services provided by RIVIO over the Internet, and that they now and forever release and discharge RIVIO from any and all liability that may be attributed to RIVIO within the scope of all Laws on the Protection of the Consumer and related legislation.

2.3.3 RIVIO does not guarantee the continuity of the services to be provided through Self-Service channels and reserves the right to make changes, reductions, and subtractions to the transactions to be carried out through these means.

2.3.4 In the event that RIVIO determines that the CUSTOMER’s lines with RIVIO have been closed, that the CUSTOMER has acted contrary to their commitments in this Agreement, that passwords have been used contrary to the provisions of the Agreement, that the service has been used in a faulty, illegal, or dishonest manner, or that security measures have been violated, RIVIO may, without limitation to this situation, suspend the service received by the CUSTOMER and/or immediately terminate the CUSTOMER’s use of this service without any notice and without giving any reason. The CUSTOMER’s obligations arising during the period until the service is terminated will continue after the service is terminated. The CUSTOMER accepts and undertakes that they have accepted these matters and that they will not demand any compensation under any name whatsoever from RIVIO or the refund of the current balance in the application due to the termination of the service in this way.

2.3.5 In line with the information provided by the CUSTOMER, RIVIO reserves the right to process or not to process the transaction, and the CUSTOMER cannot claim any right or receivable from RIVIO due to the information provided by them. The CUSTOMER accepts and declares that they will immediately inform RIVIO if their registered membership passwords are learned by third parties or if they suspect that they have been learned, and that they will be responsible for the consequences that may arise otherwise.

2.3.6 RIVIO shall not be responsible for the incompletion or cancellation of transactions due to any technical malfunction or problem beyond RIVIO’s control related to the services to be provided within the scope of this agreement. RIVIO may make changes to the application or suspend or completely stop the provision of the services subject to this Agreement without giving any reason.

2.3.7 ISTANBUL Courts and Enforcement Offices are authorized for the resolution of disputes that may arise between RIVIO and the CUSTOMER.

2.3.8 In disputes arising from this Agreement between RIVIO and the CUSTOMER, all kinds of documents, computer and voice recordings, and mail, WhatsApp conversations of RIVIO will constitute conclusive and binding evidence. The CUSTOMER accepts and declares that they can only prove their objections to these records with written evidence and that this is an evidence agreement.

2.3.9 The CUSTOMER accepts and undertakes that they are obliged to immediately provide the documents and information requested by RIVIO regarding this agreement.

2.3.10 RIVIO reserves the right to make any changes and innovations it wishes in this agreement.

2.3.11 It will make reasonable efforts to provide quality service to the customer. However, Rivio does not guarantee that the service will be uninterrupted, timely, secure, or error-free.

2.3.12 We would like to remind you that in e-mail communication, if the message in question is not encrypted, the security of the message cannot be guaranteed, and you are responsible for the security of the e-mails you send.

2.3.13 We may provide links to other websites not operated by RIVIO. If you visit any of these websites, you should review that site’s privacy and other policies. We state that RIVIO is not responsible for the policies and practices of other companies.

2.3.14 Rivio also, in accordance with KVKK and GDPR Common Principles, ensures processing in compliance with Law and honesty, being Accurate and up-to-date, processing for Specific, clear, and legitimate purposes, being Connected, limited, and proportionate to the purpose for which they are processed. According to DOPPA Obligations (Delaware), Marketing to Children Ban: It is forbidden to market certain products and services to children under 13. Per the FTC Act, Avoiding misleading or deceptive commercial practices, transparency and clear declaration to the Consumer. Per COPPA (Children’s Online Privacy), data from children under 13 cannot be collected without parental consent. It will act by taking into account the special security and deletion procedures for children’s data.

2.4. CUSTOMER’S RESPONSIBILITIES

The Customer is responsible for ensuring their Device is eSIM compatible and that its network lock is open. Device compatibility may depend on the operator and country of origin; the Customer must check the list of eSIM compatible devices provided during payment. By checking the box confirming their device’s eSIM compatibility, the Customer is held responsible for the accuracy of the information they provide.

The Customer declares and undertakes the following:

They declare and undertake that they have read, understood, and agree to be bound by these Terms of Service and the Privacy Policy to access and use the Services, and that they will act in accordance with and in good faith with applicable local, state, or federal laws or traditions when using or accessing the Services.

They agree not to engage in the following prohibited activities, among others: copying, distributing, or disclosing any part of the Services in any medium, except as permitted by these Terms of Service; using any automated system, including but not limited to “robots,” “spiders,” “offline readers,” etc., to access the Services; transmitting spam, chain letters, or other unsolicited emails or engaging in phishing; attempting to interfere with, compromise the system integrity or security of, or decrypt any transmissions to or from the servers running the Services; violating any international, federal, province or state regulations, rules, laws, or local ordinances; pursuing any unlawful purpose; uploading invalid data, viruses, worms, or other software agents through the Services; infringing upon or violating Rivio’s intellectual property rights or the intellectual property rights of others; impersonating another person or otherwise misrepresenting the Customer’s affiliation; harassing, degrading, harming, or otherwise violating the legal rights of other users or Rivio personnel; engaging in any activity that interferes with the performance, security, or proper functioning of the Services; attempting to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Services; bypassing security features or measures; or accessing unauthorized Accounts or collecting the personal information of others.

The Customer warrants that they have no motive, circumstance, or interest that Rivio might wish to know in connection with the Services, including but not limited to the Customer’s use of the Services for any journalistic, investigative, or illegal purpose.

By installing the Application, the Customer agrees to the installation of the application and any updates or upgrades published through the Services.

The Customer represents and warrants that they are 18 years of age or older, or at least the legal age required in the jurisdiction where they reside, and that they have the right, authority, and capacity to enter into and abide by the terms and conditions of this Agreement.

While using the services provided by Rivio, one should not engage in any malicious, illegal, or fraudulent activity or any action that causes disruption or damage to the Network. In case the Customer violates their obligations under Section 2.4, Rivio may suspend the Customer’s use of the Service.

THE CUSTOMER CANNOT CLAIM ANY MATERIAL AND MORAL COMPENSATION FOR DAMAGES ARISING FROM THE DISRUPTION OF THE SERVICE.

3. FEES AND PAYMENT

System payments created by RivioTech Inc. are made via Stripe Inc., an online payment infrastructure, according to the customer’s preferred payment method, and the security of the payment is also provided by Stripe Inc. The Rivio company will never ask for an account password or any account code from the customer. All responsibility for information shared by the customer with third parties belongs to the customer. Rivio has no connection with Stripe Inc. and the customer has accepted with this agreement that Stripe is not responsible for the legal obligations for which it is responsible. The customer’s financial information is not kept by Rivio.

3.1. PAYMENT TERMS

Rivio offers various payment methods for its services, including but not limited to Credit/Bank Card, etc. The payment currency is US Dollars ($) and may include other different currencies; the payment currency is determined during the transaction. Credit card transactions are processed by Rivio’s approved payment service providers, including but not limited to Stripe (https://stripe.com).

3.2 Automatic Renewals

In the Rivio system, along with the automatic balance top-up instruction given by the customer, all rights protected by this agreement text are renewed, and there is no need to repeatedly mark or sign the agreement.

3.3.3 Renewals upon Customer Request

• Automatic Charges: When the system balance falls below a certain threshold at the beginning of each billing period, renewal fees are automatically charged to the End User’s preferred payment method.
• Cancellation Policy: End Users can cancel renewals at any time. The cancellation becomes effective at the end of the current billing period and allows users to continue accessing the service until the period ends. To cancel, users can manage their settings directly from their Rivio accounts or contact our support team for assistance. If the customer has no debt, the system can be closed at once.

3.3.4 Invoicing

Invoices related to the service will be issued by RivioTech Inc. based on the information entered by the customer and sent to their email.

4. DELIVERY

Upon confirmation of the purchase, the customer will be able to use the service on their device where the Rivio system is open.

5. REFUND / CANCELLATION / MODIFICATION POLICY

The Customer has the right to request a refund or eSIM replacement if they cannot use the Services due to a fault or omission by Rivio. A refund request must be made within thirty (30) days from the date of purchase. However, Rivio has no obligation to issue a refund if it can resolve the Customer’s inability to use the Services within 24 hours of the Customer reporting the issue to Rivio. The Customer agrees to cooperate with Rivio to resolve such issues, and in case of non-cooperation or refusal to cooperate, Rivio is not obligated to issue any refund. For clarity, each data package provided by Rivio may have its own validity period; for packages with a validity period, no refund will be made for the remaining data when this validity period expires.

• Fraudulent purchases: Rivio reserves the right to refuse any refund if there is evidence of abuse, violation of Rivio’s Terms and Conditions, or any fraudulent activity connected with the use of Rivio’s products and services.
• Unauthorized purchases: The Customer must immediately notify Rivio of any suspected unauthorized purchases. The situation will be investigated and approved by Rivio before any refund is issued. Rivio reserves the right to suspend any account associated with fraudulent activity.
• Accidental purchases: Once the customer installs the eSIM, the eSIM is considered used. No refund will be issued after installation, except as explicitly stated herein.
• Incorrect charges: If the Customer disputes a charge in good faith, the Customer must notify Rivio of the dispute within 24 hours of the charge, along with details of why the billed amount is incorrect and, if possible, the amount they believe they should have been charged.
• Other Reasons: If a refund request does not fall within the scope of the reasons mentioned above, the request will be reviewed on a case-by-case basis. If the refund is approved, a transaction fee may apply. The maximum refund a Customer can apply for must be equal to or less than the total amount they paid.

To request a refund, you must contact the Rivio support team via the email address [email protected]. Please note that Rivio’s refund policy above will apply.

Compensation: No refund or payment will be made for charges from other phones, other SIM cards, other providers, or hotel phones, or for other charges not directly associated with the customer’s Rivio eSIM account.

End Customers who purchase Rivio services from a reseller or agent do not have the right to receive a refund directly from Rivio. These users should apply to Rivio Corporate Users for their refund requests.

7. eSIM RECYCLING AND ACTIVATION PROCESS

If the eSIM profile is deleted from the phone by the customer, the eSIM may be canceled. An eSIM can only be used on a single phone. The customer must create a support request before changing their phone. A customer can make only 3 phone changes for one eSIM.

8. PRICES AND PROMOTIONS

Rivio reserves the right to change or terminate any promotional price, including the relevant terms and conditions, at its sole discretion and without prior notice.

Rivio may offer promotional prices for eSIM packages for a limited time. These promotions are subject to specific terms and conditions. The duration of the promotion, eligibility criteria, and related conditions will be clearly announced during the promotion period. After the promotion ends, normal prices will apply unless otherwise stated.

Prices may vary between End Users and Corporate Users to reflect customized services and volume-based offers. Prices are subject to change without prior notice.

Rivio will close the account if more than one account is created or incorrect information is used during registration to obtain extra free eSIMs. The customer will not be able to reclaim the balance deposited into their account or the amount paid.

9. LOCATION TRACKING

To provide location-based services and improve the user experience, we may collect and process users’ geographic location information, including GPS coordinates, IP address, Wi-Fi access points, and base station details. Users are deemed to have accepted this tracking when using Rivio services. Location information may be shared with third-party providers who are obligated to use the data in accordance with privacy laws. Users can control location services through their device settings but may face limitations in some features.

10. LINKS TO THIRD-PARTY WEBSITES

The Services may contain links (such as hyperlinks) to third-party websites. Such links do not imply endorsement by Rivio or an association with these websites, their content, or their operators. The use of any website controlled, owned, or operated by third parties is governed by the terms of use and privacy policies of those websites. The Customer accesses these third-party websites at their own risk. Rivio expressly disclaims any liability for any issues arising from the Customer’s use of any website or other materials associated with links that may be available on the Services.

11. INTELLECTUAL PROPERTY RIGHTS

Rivio is the owner of the coordination, selection, arrangement, and enhancement of these Registered Materials as a Collective Work under EU Copyright Law, the United States Copyright Act, and the Republic of Turkey FSEK.

Service marks and trademarks of Rivio, including but not limited to Rivio and Rivio logos, are service marks owned by Rivio. All other trademarks, service marks, logos, and/or trade names appearing through the Services are the property of their respective owners. The Customer may not copy or use any of these marks, logos, or trade names without the express prior written consent of the owner.

All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, trademarks, logos, typefaces, and other content (collectively “Registered Material”) that users see or read through the Services are owned by Rivio.

Subject to the terms and conditions of this document, the Customer is granted a limited, non-exclusive, non-transferable, freely revocable license to access and use the Services. Rivio may terminate this license at any time for any reason or no reason.

12. CONFIDENTIAL INFORMATION

This agreement, provided to the customer by Rivio, carries confidentiality provisions and can only be transferred to third parties with the consent of Rivio Inc.

13. TERMINATION AND SUSPENSION

Unless otherwise agreed in writing between the Customer and Rivio, Rivio may terminate these Terms of Service for any reason or no reason at any time. The Customer may cancel their account at any time by using the features within the Services or by notifying our support in writing. After the cancellation process, the Customer can no longer access their account, profile, or other information through the Services. The provisions of these Terms of Service that are intended to remain in effect after cancellation shall remain valid after any termination and continue to be valid indefinitely.

Rivio reserves the right to refuse services at any time for any reason. In the event we determine that the Customer has violated any provision of this Agreement, Rivio may terminate or limit the Customer’s right to use the Services by notifying the Customer in writing or via e-mail. This termination or limitation will be effective immediately upon transmission of the notice.

After the termination or cancellation of the Customer’s account, the right to delete all Customer data in the normal course of business is reserved. Customer data cannot be recovered once the account is terminated or canceled.

14. INDEMNIFICATION

The Customer agrees to indemnify, defend, and hold harmless Rivio and its officers, directors, employees, agents, attorneys, insurers, successors, and assigns (“Indemnified Parties”) from and against any and all Liability arising in connection with any content submitted through the Services by the Customer or using the Customer’s account.

15. DISPUTE RESOLUTION

In the event of any dispute or claim arising from or related to the use of the Services, the Customer agrees to contact Rivio at [email protected] and to try to resolve the matter directly and in good faith with Rivio in writing. For disputes arising from this agreement, a customer seeking their legal rights cannot apply to any court without going to an arbitrator.

16. NO EMPLOYER-EMPLOYEE RELATIONSHIP

No agency, partnership, joint venture, employer-employee, or franchisor-franchisee relationship is intended or created by this Agreement.

17. NO THIRD-PARTY RIGHTS

No provision of this Agreement is enforceable by any person who is not a party to this Agreement.

18. CONSENT TO RECEIVE NOTICES AND COMMUNICATIONS ELECTRONICALLY

The Customer consents to receive electronically, without limitation, all agreements, notices, disclosures, and other communications (collectively, “Notices”) referenced in this Agreement via e-mail or by posting Notices on this Site.

19. CHANGES TO THIS AGREEMENT AND THE SERVICES

Rivio reserves the right, at its sole discretion, to change, modify, add to, suspend, terminate, or delete any of the terms and conditions of this Agreement (including these Terms of Service and the Privacy Policy) and any content or information offered through the Services or the Services themselves, at any time, with or without prior notice, and without any liability to the Customer.

20. INTERPRETATION OF THE AGREEMENT

This Agreement and the Customer’s use of the Services are subject to the laws of the State of Delaware in tax disputes, and in other matters, to the laws of the Republic of Turkey, without regard to conflict of law principles, and will be interpreted in accordance with these laws.