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eSIM Activation Guide

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Overview

Payment and balance top-up, eSIM profile installation, and network registration are separate steps in Rivio eSIM. First add one of the balance amounts shown in the app; the SM-DP+ (Subscription Manager Data Preparation) server then securely delivers the eSIM profile to an eUICC-enabled device. A mobile-data connection additionally requires the correct line settings and supported partner coverage.

Profile Installation Methods

QR Code Provisioning

  1. Open your Rivio eSIM account and choose one of the balance amounts shown in the app
  2. Complete payment and confirm that the balance appears in your account
  3. Start eSIM installation in the app and open the QR code or manual setup details
  4. Navigate to your device settings: Settings > Cellular > Add eSIM
  5. Scan the QR code — your device contacts the SM-DP+ server and installs the profile on the eUICC chip
  6. Turn on the Rivio eSIM line, select it for mobile data, and enable data roaming only on the Rivio eSIM line
  7. Within supported partner coverage, allow the device time to register on the network

Manual Profile Installation

If QR scanning is unavailable, enter the SM-DP+ address and activation code manually:

  • SM-DP+ Address: Provided in the Rivio eSIM app
  • Activation Code: Unique per-profile identifier

Technical Architecture

The profile-provisioning flow follows GSMA TS.43 specification:

  • eUICC: Embedded Universal Integrated Circuit Card — the secure element on your device
  • SM-DP+: Prepares, stores, and delivers eSIM profiles
  • SM-DS: Discovery Server that helps devices find their assigned SM-DP+
  • LPA: Local Profile Assistant on the device that manages profile downloads

Profile Installation Time

The SM-DP+ profile download typically requires 50-200KB of data transfer and may complete quickly on a stable connection. This timing is not a guarantee of network registration; available balance, the correct line settings, and supported partner coverage are also required.

Troubleshooting

  • “Unable to install”: Confirm that payment and available balance appear in the account, then retry over reliable Wi-Fi
  • Installed but no data: Select Rivio eSIM for mobile data, enable roaming only on the Rivio eSIM line, and check partner coverage
  • “Profile already installed”: Contact in-app support before deleting the profile or attempting another installation
  • “Carrier not supported”: Verify your device’s eUICC is not carrier-locked