Question 1

What is eSIM and how does it work?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM built into your device. A QR code or manual details install the profile without a physical card; mobile data also requires balance, the correct line settings and network coverage.

Question 2

How do I activate my eSIM?

Accepted Answer

Download Rivio eSIM, create an account, add balance and install the eSIM profile over reliable Wi-Fi. At your destination, select Rivio eSIM for mobile data and enable data roaming only for that line.

Question 3

Which devices support eSIM?

Accepted Answer

Most modern smartphones support eSIM, including iPhone XS and later, Samsung Galaxy S20 and later, Google Pixel 3 and later, and select Huawei and Xiaomi models.

Question 4

How to add balance?

Accepted Answer

Open Rivio eSIM, go to your account and tap 'Add Balance'. Choose one of the amounts shown in the app and your payment method. Unused pay-as-you-go balance rolls over to your next trip.

Question 5

How to configure data roaming settings?

Accepted Answer

Go to Settings > Cellular/Mobile Data > select your Rivio eSIM line > enable Data Roaming. On Samsung, go to Settings > Connections > Mobile Networks > Data Roaming.

Question 6

What to do if my eSIM isn't working?

Accepted Answer

First, check that your Rivio eSIM account has enough balance. Then make sure the Rivio eSIM is selected for mobile data and data roaming is enabled only for that line. Restart the device; if the issue persists, contact support@rivio.net.

How can we help you?

Getting Started

eSIM Setup

Account & Billing

Coverage & Networks

Troubleshooting

Device Compatibility

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