Question 1

What is eSIM and how does it work?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM built into your device that lets you activate a cellular plan without a physical SIM card. Simply scan a QR code or enter details manually to get connected in seconds.

Question 2

How do I activate my eSIM?

Accepted Answer

Download the Rivio app, choose your destination, purchase a data plan, and scan the QR code provided. Your eSIM activates instantly — no store visit needed.

Question 3

Which devices support eSIM?

Accepted Answer

Most modern smartphones support eSIM, including iPhone XS and later, Samsung Galaxy S20 and later, Google Pixel 3 and later, and select Huawei and Xiaomi models.

Question 4

How to add balance?

Accepted Answer

Open the Rivio app, go to your account, and tap 'Add Balance'. Choose your preferred amount and payment method. Your balance never expires and carries over to your next trip.

Question 5

How to configure data roaming settings?

Accepted Answer

Go to Settings > Cellular/Mobile Data > select your Rivio eSIM line > enable Data Roaming. On Samsung, go to Settings > Connections > Mobile Networks > Data Roaming.

Question 6

What to do if my eSIM isn't working?

Accepted Answer

First, ensure data roaming is enabled and your Rivio eSIM is set as the active data line. Restart your device and check your balance in the Rivio app. If issues persist, contact support@rivio.net.

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